Best for
Best for organisations already invested in Microsoft 365 and the Power Platform that want a scalable sales CRM with Copilot AI.
- Small and mid-sized
- Enterprise
CRM Comparison
Microsoft Dynamics 365 Sales vs. EspoCRM
At a glance
At a glance
Best for
Best for teams that want to model their own records in a CRM and choose between a managed cloud and their own server.
- Small and mid-sized
- Enterprise
Cataleo does not name a winner. Both statements come from the vendors themselves.
Full Comparison
| Criterion | Microsoft Dynamics 365 Sales | EspoCRM |
|---|---|---|
| Starting price | From $65 / user / month Sales Professional billed yearly. Sales Enterprise $105 and Sales Premium $150 per user and month. Microsoft Relationship Sales on request, minimum 10 seats. | lower value Free (self-hosted); cloud from $15 / user / month Cloud Basic is $15 per user and month with a minimum of three users, Enterprise $25 from five users, Ultimate $69 from ten users. The self-hosted edition is free, but official extensions are bought separately. |
| Free trial | Not stated | 30-day trial on the cloud; the self-hosted edition is a free download |
| API | Yes, customization and API through the Microsoft Power Platform | Yes, a REST API, plus official integrations for Google, Outlook, MailChimp, Zoom, Stripe and VoIP systems |
| Hosting | Cloud (SaaS) | Cloud in United States or German data centres, or self-hosted on your own server |
| Made in | USA | Not stated |
| Contacts and companies | Yes, lead, account, contact and opportunity management with product and price lists, quotes, orders and invoices | Yes, Contacts, Accounts and Leads, with custom entities, fields, layouts and relationships built in the admin interface |
| Deal pipeline | Yes, opportunity management across the sales pipeline | Yes, Opportunities moving through a sales pipeline, fed by Leads; the Sales Pack extension adds products, quotations, purchases and inventory |
| Email and calendar | Yes, Outlook and Microsoft 365 interoperation with email summaries and reply drafts in the app | Yes, email sync that files mail against the matching record, templates and mass campaigns, plus a calendar for meetings, calls and tasks with working hours; Google and Outlook extensions sync calendar and contacts |
| Workflow automation | Through Microsoft Power Automate, which requires additional licenses | Yes, Workflows for rule-based automation and Business Process Management for visual processes, both in the Advanced Pack, plus dynamic logic that changes fields by condition |
| Reporting and forecasting | Yes, reporting, dashboards and forecasting | Yes, Reports in the Advanced Pack extension, included in all cloud plans |
| Integrations and API | Yes, customization and API through the Power Platform | Yes, a REST API, with official extensions for Google, Outlook, MailChimp, Zoom, Stripe and VoIP systems such as 3CX, Twilio and Asterisk |
| AI features | Yes | Yes |
| Deployment | Cloud (SaaS), Browser-based | more entries Cloud (SaaS), Browser-based, On-premise |
| Support | Not stated | Email helpdesk, Community forum |
| Onboarding | Not stated | Documentation and knowledge base |
| Company size | Small and mid-sized, Enterprise | Small and mid-sized, Enterprise |
| Integrations | Microsoft 365, Outlook, Power Automate, Power Apps | more entries Google, Microsoft Outlook, MailChimp, Zoom, Stripe, Twilio, 3CX, Asterisk |
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Adds a column to the table, from the tools in this category.
Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.
The short version
Key Differences
- Starting price Microsoft Dynamics 365 Sales From $65 / user / month EspoCRM Free (self-hosted); cloud from $15 / user / month
- Deployment Microsoft Dynamics 365 Sales Cloud (SaaS), Browser-based EspoCRM Cloud (SaaS), Browser-based, On-premise
- Hosting Microsoft Dynamics 365 Sales Cloud (SaaS) EspoCRM Cloud in United States or German data centres, or self-hosted on your own server
- API Microsoft Dynamics 365 Sales Yes, customization and API through the Microsoft Power Platform EspoCRM Yes, a REST API, plus official integrations for Google, Outlook, MailChimp, Zoom, Stripe and VoIP systems
- Contacts and companies Microsoft Dynamics 365 Sales Yes, lead, account, contact and opportunity management with product and price lists, quotes, orders and invoices EspoCRM Yes, Contacts, Accounts and Leads, with custom entities, fields, layouts and relationships built in the admin interface
Every line is one datapoint from the table above, picked automatically. Nothing here is written text.
The trade-offs
Strengths and Limitations
Microsoft Dynamics 365 Sales
Strengths
- Deep interoperation with Microsoft 365, Outlook and the Power Platform
- Copilot AI for lead and opportunity summaries, meeting preparation and email drafting on Enterprise and Premium
- Scales from core sales force automation to advanced AI across three editions
Limitations
- Workflow automation requires Microsoft Power Automate and additional licenses
- Enterprise and Premium editions carry a premium per-user price
EspoCRM
Strengths
- Open source under AGPLv3, free to self-host, with no per-user licence fee
- Custom entities, fields, layouts and relationships are configured in the admin interface, not in code
- Cloud plans state that all official extensions are included, including the Advanced and Sales Packs
- Choice of United States or German data centres, the latter for EU data residency
- Runs equally as a managed cloud service or on your own server
Limitations
- Reporting, workflows and business process management are extensions rather than core features
- Self-hosted installations buy those extensions separately
- Cloud plans carry user minimums of three, five and ten, so the entry price is not the entry bill
- Support runs 12 hours a day on weekdays only
Plans
Pricing
Microsoft Dynamics 365 Sales
- Sales Professional $65 Per user and month, billed yearly. Core sales force automation, Microsoft 365 interoperation, reporting and dashboards.
- Sales Enterprise $105 Per user and month, billed yearly. Adds advanced customization and Copilot.
- Sales Premium $150 Per user and month, billed yearly. Adds advanced AI and Copilot capabilities.
- Microsoft Relationship Sales Custom On request, minimum 10 seats.
EspoCRM
- Self-hosted Free Open source under AGPLv3. Official extensions are bought separately.
- Basic $15 Per user and month, minimum three users. 3 GB file storage per user and 100,000 records.
- Enterprise $25 Per user and month, minimum five users. 10 GB file storage per user and 10,000,000 records.
- Ultimate $69 Per user and month, minimum ten users. 400 GB total file storage and unlimited records.
What users say
Review Scores · opens after launch
Microsoft Dynamics 365 Sales
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
EspoCRM
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Where this comes from
Where this comes from
Microsoft Dynamics 365 Sales https://www.microsoft.com/en-us/dynamics-365/products/sales · checked against the official source on 2026-08-22
EspoCRM https://www.espocrm.com · checked against the official source on 2026-09-14
This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.