Best for
Best for organisations already invested in Microsoft 365 and the Power Platform that want a scalable sales CRM with Copilot AI.
- Small and mid-sized
- Enterprise
CRM Comparison
Microsoft Dynamics 365 Sales vs. Salesforce
At a glance
At a glance
Best for
Best for sales organisations that want a CRM that scales from an all-in-one small-business suite to a deeply customizable enterprise platform with AI agents.
- Small and mid-sized
- Enterprise
Cataleo does not name a winner. Both statements come from the vendors themselves.
Full Comparison
| Criterion | Microsoft Dynamics 365 Sales | Salesforce |
|---|---|---|
| Starting price | From $65 / user / month Sales Professional billed yearly. Sales Enterprise $105 and Sales Premium $150 per user and month. Microsoft Relationship Sales on request, minimum 10 seats. | lower value From $25 / user / month Starter Suite, the entry all-in-one CRM edition, at $25 per user/month. The Pro Suite, Enterprise and Unlimited editions are priced per user/month above it. Prices in US dollars. |
| Free trial | Not stated | 30-day free trial across the Sales editions |
| API | Yes, customization and API through the Microsoft Power Platform | Yes, developer APIs plus the AppExchange marketplace and MuleSoft integration |
| Hosting | Cloud (SaaS) | Cloud (SaaS) |
| Made in | USA | Not stated |
| Contacts and companies | Yes, lead, account, contact and opportunity management with product and price lists, quotes, orders and invoices | Yes, accounts, contacts and leads with full activity history |
| Deal pipeline | Yes, opportunity management across the sales pipeline | Yes, opportunity and deal pipeline management |
| Email and calendar | Yes, Outlook and Microsoft 365 interoperation with email summaries and reply drafts in the app | Yes, email and calendar integration |
| Workflow automation | Through Microsoft Power Automate, which requires additional licenses | Yes, workflow automation, with Agentforce AI agents on the higher editions |
| Reporting and forecasting | Yes, reporting, dashboards and forecasting | Yes, reports, dashboards and forecasting |
| Integrations and API | Yes, customization and API through the Power Platform | Yes, developer APIs plus the AppExchange marketplace and MuleSoft integration |
| AI features | Yes | Yes |
| Deployment | Cloud (SaaS), Browser-based | Cloud (SaaS), Browser-based |
| Company size | Small and mid-sized, Enterprise | Small and mid-sized, Enterprise |
| Integrations | more entries Microsoft 365, Outlook, Power Automate, Power Apps | Salesforce AppExchange, MuleSoft |
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Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.
The short version
Key Differences
- Starting price Microsoft Dynamics 365 Sales From $65 / user / month Salesforce From $25 / user / month
- API Microsoft Dynamics 365 Sales Yes, customization and API through the Microsoft Power Platform Salesforce Yes, developer APIs plus the AppExchange marketplace and MuleSoft integration
- Contacts and companies Microsoft Dynamics 365 Sales Yes, lead, account, contact and opportunity management with product and price lists, quotes, orders and invoices Salesforce Yes, accounts, contacts and leads with full activity history
- Deal pipeline Microsoft Dynamics 365 Sales Yes, opportunity management across the sales pipeline Salesforce Yes, opportunity and deal pipeline management
- Email and calendar Microsoft Dynamics 365 Sales Yes, Outlook and Microsoft 365 interoperation with email summaries and reply drafts in the app Salesforce Yes, email and calendar integration
Every line is one datapoint from the table above, picked automatically. Nothing here is written text.
The trade-offs
Strengths and Limitations
Microsoft Dynamics 365 Sales
Strengths
- Deep interoperation with Microsoft 365, Outlook and the Power Platform
- Copilot AI for lead and opportunity summaries, meeting preparation and email drafting on Enterprise and Premium
- Scales from core sales force automation to advanced AI across three editions
Limitations
- Workflow automation requires Microsoft Power Automate and additional licenses
- Enterprise and Premium editions carry a premium per-user price
Salesforce
Strengths
- Scales from an all-in-one Starter Suite to Enterprise and Unlimited editions
- Agentforce brings predictive, generative and agentic AI to the higher editions
- AppExchange marketplace and MuleSoft for a wide integration ecosystem
- 30-day free trial across the Sales editions
Limitations
- Costs climb quickly across editions and with Agentforce add-ons (from $125 per user/month)
- Depth of customization can mean a steeper setup than lighter CRMs
Plans
Pricing
Microsoft Dynamics 365 Sales
- Sales Professional $65 Per user and month, billed yearly. Core sales force automation, Microsoft 365 interoperation, reporting and dashboards.
- Sales Enterprise $105 Per user and month, billed yearly. Adds advanced customization and Copilot.
- Sales Premium $150 Per user and month, billed yearly. Adds advanced AI and Copilot capabilities.
- Microsoft Relationship Sales Custom On request, minimum 10 seats.
Salesforce
- Starter Suite $25 All-in-one CRM for small business, per user/month.
- Pro Suite Not stated A more customizable edition above Starter Suite.
- Enterprise Not stated Agentforce AI add-ons available from $125 per user/month.
- Unlimited Not stated The top edition, with Agentforce AI add-ons available.
What users say
Review Scores · opens after launch
Microsoft Dynamics 365 Sales
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Salesforce
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Where this comes from
Where this comes from
Microsoft Dynamics 365 Sales https://www.microsoft.com/en-us/dynamics-365/products/sales · checked against the official source on 2026-08-22
Salesforce https://www.salesforce.com · checked against the official source on 2026-08-19
This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.