Best for
Best for sales teams that want a visual, pipeline-first CRM with automation and lead-capture tools, without a full marketing and service suite.
- Freelancers
- Small and mid-sized
CRM Comparison
Pipedrive vs. Twenty
At a glance
At a glance
Best for
Best for engineering-led teams that want to define their CRM objects, workflows and integrations the way they ship the rest of their stack.
- Small and mid-sized
- Enterprise
Cataleo does not name a winner. Both statements come from the vendors themselves.
Full Comparison
| Criterion | Pipedrive | Twenty |
|---|---|---|
| Starting price | Not stated | Free (self-hosted); cloud from $9 / user / month Pro is $9 per user and month billed yearly and Organization $19; Enterprise starts at $50,000 a year. The open-source core is free to self-host. |
| Free trial | Free trial available | 30-day trial on the cloud, no credit card required |
| API | Yes, an API with webhooks on every plan, plus a Marketplace of more than 500 integrations | Yes, REST and GraphQL APIs with webhooks, rate limited to 50 calls a minute on Pro and 100 on Organization, plus a native MCP server in every cloud workspace |
| Hosting | Cloud (SaaS) | Managed cloud, or self-hosted with Docker Compose |
| Contacts and companies | Yes, contact and organisation records with deal history | Yes, people and companies as records, with unlimited custom objects, fields and views built from Settings at no extra charge or defined as code through a TypeScript SDK |
| Deal pipeline | Yes, a visual, customizable pipeline with deal management at its core | Yes, an opportunity pipeline with customisable views and filters |
| Email and calendar | Yes, email sync with templates and tracking, plus a meeting scheduler | Yes, Google Workspace and Microsoft 365 mailboxes and calendars, with unlimited accounts per user, folder and label import and configurable sharing |
| Workflow automation | Yes, workflow automations with conditional logic | Yes, no-code workflows plus AI agents with custom skills; Pro includes 50 workflow credits a year |
| Reporting and forecasting | Yes, insight dashboards with AI-powered report creation | Yes, dashboards built from widgets and chart configurations |
| Integrations and API | Yes, an API with webhooks plus a Marketplace of more than 500 integrations | Yes, REST and GraphQL APIs, webhooks and a native MCP server; an extension is scaffolded with npx create-twenty-app for server-side logic, React components and AI skills in TypeScript |
| AI features | Yes | Yes |
| MCP-ready | No | stated Yes |
| Deployment | Cloud (SaaS), Browser-based | more entries Cloud (SaaS), Browser-based, On-premise |
| Support | more entries Email helpdesk, Phone, Chat, 24/7 | Email helpdesk, Chat, Community forum |
| Onboarding | more entries Documentation and knowledge base, Video tutorials, Live online demos and webinars | Documentation and knowledge base |
| Company size | Freelancers, Small and mid-sized | Small and mid-sized, Enterprise |
| Integrations | more entries Google, QuickBooks, Asana, Slack, Kixie | Google Workspace, Microsoft 365 |
Add a tool
Adds a column to the table, from the tools in this category.
Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.
The short version
Key Differences
- Free trial Pipedrive Free trial available Twenty 30-day trial on the cloud, no credit card required
- Deployment Pipedrive Cloud (SaaS), Browser-based Twenty Cloud (SaaS), Browser-based, On-premise
- Company size Pipedrive Freelancers, Small and mid-sized Twenty Small and mid-sized, Enterprise
- Hosting Pipedrive Cloud (SaaS) Twenty Managed cloud, or self-hosted with Docker Compose
- Support Pipedrive Email helpdesk, Phone, Chat, 24/7 Twenty Email helpdesk, Chat, Community forum
Every line is one datapoint from the table above, picked automatically. Nothing here is written text.
The trade-offs
Strengths and Limitations
Pipedrive
Strengths
- Visual, customizable pipeline that keeps the sales process front and centre
- Workflow automation with conditional logic on every plan
- API with webhooks and more than 500 Marketplace integrations
- LeadBooster lead-capture tools on the higher plans
Limitations
- Smart Docs, Projects and LeadBooster are reserved for the higher plans
- Sales-focused rather than a full marketing and service suite
Twenty
Strengths
- Open-source core under AGPLv3, free to self-host with Docker Compose
- Unlimited custom objects, fields and views at no extra charge, definable as code
- REST and GraphQL APIs, webhooks and a native MCP server on every cloud workspace
- AI agents with custom skills that read and write CRM data in natural language
- Cloud Pro starts at $9 per user and month billed yearly
Limitations
- The vendor states the ecosystem is not yet as broad as Salesforce or HubSpot
- Files marked as enterprise sit under a commercial licence rather than AGPLv3, and need a subscription in production
- SAML and OIDC single sign-on start on the Organization plan
- Enterprise starts at $50,000 a year, far above the per-seat plans
Plans
Pricing
Pipedrive
- Lite Not stated Entry plan with the core pipeline, deal management and email sync.
- Growth Not stated Adds deeper automation and reporting.
- Premium Not stated Adds Smart Docs, Projects and the LeadBooster tools.
- Ultimate Not stated Adds data enrichment and security alerts.
Twenty
- Self-hosted Free The open-source core, run on your own infrastructure. Files marked as enterprise need a commercial licence in production.
- Pro $9 Per user and month, billed yearly. Unlimited custom objects, AI agents, 50 workflow credits a year and REST and GraphQL APIs at 50 calls a minute.
- Organization $19 Per user and month, billed yearly. Adds row-level permissions, SAML and OIDC single sign-on, a custom domain, priority support and 100 API calls a minute.
- Enterprise From $50,000 Per year. Single-tenant isolation, IP allow-listing, SCIM provisioning and dedicated support with an SLA.
What users say
Review Scores · opens after launch
Pipedrive
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Twenty
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Where this comes from
Where this comes from
Pipedrive https://www.pipedrive.com · checked against the official source on 2026-08-19
Twenty https://twenty.com · checked against the official source on 2026-09-14
This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.