Fireflies.ai

Overview

Fireflies.ai is a meeting assistant that transcribes, summarises, searches and analyses team conversations. A bot joins calls on Zoom, Microsoft Teams, Google Meet, Webex, GoToMeeting, Dialpad and Lifesize, and dialers such as Aircall, RingCentral, Zoom Phone and OpenPhone are covered as well; mobile and desktop apps record conversations held in the room, and uploaded MP3, MP4, WAV and M4A files are transcribed the same way. The vendor states 95 percent transcription accuracy over more than 100 languages with automatic language detection and speaker recognition, and the pricing page marks the wider language set as beta. Each recording becomes an overview, bullet points, action items and custom notes, with speaker talk-time analytics, sentiment analysis, topic trackers and AI filters on top, and AskFred answers questions across past meetings. More than 100 integrations carry the output onward, among them Salesforce, HubSpot, Slack, Notion, Google Docs, Asana, Linear, Greenhouse, Lever and BambooHR, plus Zapier. Plans run Free, Pro, Business and Enterprise: video recording, downloads and the personal and email assistants start at Pro, API access, analytics and private channels at Business, while Enterprise adds custom data retention, a super admin role and dedicated support. The vendor states SOC 2 Type II, GDPR and HIPAA compliance, zero data retention and private dedicated storage.

Best for sales, recruiting and client teams whose meeting notes have to land in a CRM or applicant tracking system rather than a folder.

Fireflies is aimed at the team that already has somewhere for the notes to go. Its strongest argument is the breadth of the connector list, so the value lands with a sales or recruiting team whose CRM or ATS is the actual system of record, and thins out considerably for anyone who will read the summary once and close the tab. The language count is the widest in this part of the category, which matters for distributed teams, though the vendor's own beta label is worth taking at face value before betting a workflow on a less common language. The plan split is the thing to check first: the API, analytics and private channels all sit at Business, so a team that wants to build on the data cannot start at the bottom. Budgeting is easy enough as long as the team can commit for a year, since paying by the month costs noticeably more per seat and the top tier is not sold that way at all.

Key Facts

Features

Voice cloning

No, Fireflies transcribes and summarises speech and does not synthesise or clone voices

Real-time use

Yes, a bot joins the call and records it live, and the mobile and desktop apps capture conversations held in person

Languages

More than 100 languages with automatic language detection and speaker recognition; the pricing page marks the wider set as beta

Speech-to-speech and dubbing

No dubbing or speech-to-speech translation is published

Editing and controls

AI summaries with overviews, bullet points, action items and custom notes, speaker talk-time analytics, sentiment analysis, topic trackers and AI filters, plus AskFred for questions across past meetings

Consent and trust

The vendor states SOC 2 Type II, GDPR and HIPAA compliance, zero data retention and private dedicated storage with customer data ownership; Enterprise adds custom data retention and a super admin role

API

Yes, from the Business plan, alongside more than 100 prebuilt integrations and Zapier

Integrations

• Zoom
• Microsoft Teams
• Google Meet
• Webex
• GoToMeeting
• Dialpad
• Lifesize
• Aircall
• RingCentral
• Zoom Phone
• OpenPhone
• Salesforce
• HubSpot
• Affinity
• Slack
• Notion
• Google Docs
• OneNote
• Confluence
• Microsoft SharePoint
• Linear
• Airtable
• Asana
• Microsoft To Do
• Greenhouse
• Lever
• BambooHR
• Google Drive
• Dropbox
• Microsoft OneDrive
• Box
• Zapier

Deployment and Support

Deployment

• Cloud (SaaS)
• Browser-based

Support

• Email helpdesk

Onboarding

• Documentation and knowledge base

Company size

• Freelancers
• Small and mid-sized
• Enterprise

Suitability

The table combines the industries the vendor addresses with the company sizes the tool is aimed at. An empty cell means the combination is not stated, not that it is ruled out.

Pros and Cons

Pricing

• Free

  $0

  Free forever for one person: limited AI summaries, 400 minutes of storage per team and 20 AI credits a month.

• Pro

  $10 / seat / month

  Billed annually, or $18 per seat on monthly billing. Unlimited transcription and AI summaries, 8,000 minutes of storage per seat, video recording, downloads, the personal and email assistants and unlimited integrations.

• Business

  $19 / seat / month

  Billed annually, or $29 per seat on monthly billing. Unlimited storage, 30 AI credits, multi-language mode, conversation intelligence, team analytics for admins, public meeting access, user groups and private channels.

• Enterprise

  $39 / seat / month

  Annual billing only. Adds the rules engine, SSO and SCIM, audit logs, HIPAA compliance, private storage, custom data retention, a super admin role and a dedicated account manager.

Best For

• Consulting
• Technology

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