Vtiger

Overview

Vtiger is an all-in-one CRM that brings sales, marketing and help desk teams onto one platform, built around what it calls One View, a 360-degree record of each customer. The sales side covers contact and deal management, a visual pipeline, lead auto-assignment, deal playbooks, lead scoring and sales forecasting; marketing adds email campaigns and automation; support adds a help desk with ticketing, live chat and social ticketing. Calculus AI layers predictive and generative AI across the platform, and the top plan adds generative and predictive AI designers plus a voice assistant integration. Vtiger connects to more than 500 apps including Google, Microsoft, Zapier and telephony providers, and is offered both as a cloud service and as a self-hosted open-source edition. It is sold in five tiers: One Pilot (free), One Growth, One Professional, One Enterprise and One AI.

Best for growing teams that want sales, marketing and support in one CRM rather than separate tools, with the option to self-host.

Vtiger is an all-in-one CRM that combines sales, marketing and help desk on a single platform, with One View giving a 360-degree record of each customer. Calculus AI adds predictive and generative AI across the tiers, and the top One AI plan layers on generative and predictive AI designers. It connects to more than 500 apps and comes as both a cloud service and a self-hosted open-source edition.

Key Facts

Features

Contacts and companies

Yes, contact and organisation records with a 360-degree One View across sales, marketing and support

Deal pipeline

Yes, a visual sales pipeline with deal management, lead auto-assignment and deal playbooks

Email and calendar

Yes, email, calendar and telephony integration with Google and Microsoft

Workflow automation

Yes, sales and marketing automation, with a process designer on higher plans

Reporting and forecasting

Yes, analytics and reporting with sales forecasting and Calculus AI insights

Integrations and API

Yes, integrations with more than 500 apps including Google, Microsoft, Zapier and telephony

Integrations

• Google Workspace
• Microsoft 365
• Zapier

Deployment and Support

Deployment

• Cloud (SaaS)
• Browser-based
• On-premise

Company size

• Small and mid-sized
• Enterprise

Suitability

The table combines the industries the vendor addresses with the company sizes the tool is aimed at. An empty cell means the combination is not stated, not that it is ruled out.

Pros and Cons

Pricing

• One Pilot

  Free

  Free plan for up to 10 users and 3,000 records, with lead and contact management, a sales pipeline, help desk and a mobile app.

• One Growth

  $12 / user / month

  Standard user, billed annually. Adds AI features, lead auto-assignment, deal playbooks, a customer portal and invoicing.

• One Professional

  $30 / user / month

  Standard user, billed annually. Adds advanced sales automation, lead scoring, forecasting, social ticketing, live chat and a process designer.

• One Enterprise

  $42 / user / month

  Standard user, billed annually. Adds multi-currency support, internal and work-order ticketing, automated time tracking and project templates.

• One AI

  $50 / user / month

  Standard user, billed annually. Adds built-in AI, a voice assistant integration and generative and predictive AI designers.

Best For

• Agencies
• Consulting
• Technology

Alternatives and Comparisons

FAQ

What does Vtiger CRM cover?

Vtiger is an all-in-one CRM that unites sales, marketing and help desk teams on one platform, with One View giving a 360-degree record of each customer.

Does Vtiger include AI?

Yes. Calculus AI adds predictive and generative AI across sales, marketing and support, and the top One AI plan adds generative and predictive AI designers plus a voice assistant integration.

Can Vtiger be self-hosted?

Yes. Alongside the Vtiger Cloud service, an open-source edition is available for self-hosted deployment.

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