Best for
Best for small and mid-sized teams that want an all-in-one CRM and collaboration suite with flat per-plan pricing and the option to self-host.
- Freelancers
- Small and mid-sized
- Enterprise
CRM Comparison
Bitrix24 vs. Twenty
At a glance
At a glance
Best for
Best for engineering-led teams that want to define their CRM objects, workflows and integrations the way they ship the rest of their stack.
- Small and mid-sized
- Enterprise
Cataleo does not name a winner. Both statements come from the vendors themselves.
Full Comparison
| Criterion | Bitrix24 | Twenty |
|---|---|---|
| Starting price | Free for up to 2 users; paid plans from $49 / month (flat) Paid plans are a flat rate per plan, not per user, billed annually. Basic includes 5 users at $49/month ($69 monthly), Standard 50 users at $99, Professional 100 users at $199, and Enterprise starts at $399 for 250 users. Prices are in US dollars. | lower value Free (self-hosted); cloud from $9 / user / month Pro is $9 per user and month billed yearly and Organization $19; Enterprise starts at $50,000 a year. The open-source core is free to self-host. |
| Free trial | Free plan for up to 2 users | 30-day trial on the cloud, no credit card required |
| Users | 15 million+ organizations | Not stated |
| API | Yes, REST API; the self-hosted edition ships with full source code and API | Yes, REST and GraphQL APIs with webhooks, rate limited to 50 calls a minute on Pro and 100 on Organization, plus a native MCP server in every cloud workspace |
| Languages | 16 | Not stated |
| Hosting | Cloud or self-hosted (on-premise) | Managed cloud, or self-hosted with Docker Compose |
| Contacts and companies | Yes, manage leads, contacts and companies with access permissions and roles | Yes, people and companies as records, with unlimited custom objects, fields and views built from Settings at no extra charge or defined as code through a TypeScript SDK |
| Deal pipeline | Yes, deal pipelines on a Kanban board with multiple sales funnels | Yes, an opportunity pipeline with customisable views and filters |
| Email and calendar | Yes, built-in webmail, calendar, chat and video calls | Yes, Google Workspace and Microsoft 365 mailboxes and calendars, with unlimited accounts per user, folder and label import and configurable sharing |
| Workflow automation | Yes, CRM rules and triggers, workflow automation and automated funnels | Yes, no-code workflows plus AI agents with custom skills; Pro includes 50 workflow credits a year |
| Reporting and forecasting | Yes, sales funnel and performance analytics with BI Builder dashboards | Yes, dashboards built from widgets and chart configurations |
| Integrations and API | Yes, REST API and third-party CRM integrations | Yes, REST and GraphQL APIs, webhooks and a native MCP server; an extension is scaffolded with npx create-twenty-app for server-side logic, React components and AI skills in TypeScript |
| AI features | No | stated Yes |
| MCP-ready | No | stated Yes |
| Deployment | Cloud (SaaS), Browser-based, On-premise | Cloud (SaaS), Browser-based, On-premise |
| Support | Email helpdesk, Chat | more entries Email helpdesk, Chat, Community forum |
| Onboarding | more entries Documentation and knowledge base, Video tutorials, Live online demos and webinars | Documentation and knowledge base |
| Company size | more entries Freelancers, Small and mid-sized, Enterprise | Small and mid-sized, Enterprise |
| Integrations | Not stated | Google Workspace, Microsoft 365 |
Add a tool
Adds a column to the table, from the tools in this category.
Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.
The short version
Key Differences
- Starting price Bitrix24 Free for up to 2 users; paid plans from $49 / month (flat) Twenty Free (self-hosted); cloud from $9 / user / month
- Free trial Bitrix24 Free plan for up to 2 users Twenty 30-day trial on the cloud, no credit card required
- Company size Bitrix24 Freelancers, Small and mid-sized, Enterprise Twenty Small and mid-sized, Enterprise
- Hosting Bitrix24 Cloud or self-hosted (on-premise) Twenty Managed cloud, or self-hosted with Docker Compose
- Support Bitrix24 Email helpdesk, Chat Twenty Email helpdesk, Chat, Community forum
Every line is one datapoint from the table above, picked automatically. Nothing here is written text.
The trade-offs
Strengths and Limitations
Bitrix24
Strengths
- Flat per-plan pricing, not per user, so adding seats does not add cost within a plan
- Free plan, and a self-hosted (on-premise) edition with full source code
- All-in-one: CRM plus tasks, chat, video calls, documents and a contact center
- Available in 16 languages
Limitations
- The free plan is limited to 2 users
- The wide feature set makes it heavier to learn than a focused CRM
Twenty
Strengths
- Open-source core under AGPLv3, free to self-host with Docker Compose
- Unlimited custom objects, fields and views at no extra charge, definable as code
- REST and GraphQL APIs, webhooks and a native MCP server on every cloud workspace
- AI agents with custom skills that read and write CRM data in natural language
- Cloud Pro starts at $9 per user and month billed yearly
Limitations
- The vendor states the ecosystem is not yet as broad as Salesforce or HubSpot
- Files marked as enterprise sit under a commercial licence rather than AGPLv3, and need a subscription in production
- SAML and OIDC single sign-on start on the Organization plan
- Enterprise starts at $50,000 a year, far above the per-seat plans
Plans
Pricing
Bitrix24
- Free $0 100% free for 1-2 users.
- Basic $49 Per month billed annually ($69 monthly). Includes 5 users.
- Standard $99 Per month billed annually ($144 monthly). Includes 50 users.
- Professional $199 Per month billed annually ($289 monthly). Includes 100 users.
- Enterprise $399 Starting price, per month billed annually ($579 monthly) for 250 users, scaling to larger user counts.
Twenty
- Self-hosted Free The open-source core, run on your own infrastructure. Files marked as enterprise need a commercial licence in production.
- Pro $9 Per user and month, billed yearly. Unlimited custom objects, AI agents, 50 workflow credits a year and REST and GraphQL APIs at 50 calls a minute.
- Organization $19 Per user and month, billed yearly. Adds row-level permissions, SAML and OIDC single sign-on, a custom domain, priority support and 100 API calls a minute.
- Enterprise From $50,000 Per year. Single-tenant isolation, IP allow-listing, SCIM provisioning and dedicated support with an SLA.
What users say
Review Scores · opens after launch
Bitrix24
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Twenty
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Where this comes from
Where this comes from
Bitrix24 https://www.bitrix24.com · checked against the official source on 2026-08-19
Twenty https://twenty.com · checked against the official source on 2026-09-14
This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.