CataleoSoftware
Get Your Software Listed Get Listed

CRM Comparison

Copper vs. SugarCRM

At a glance

At a glance

Copper

Best for

Best for teams on Google Workspace that want a CRM run from inside Gmail and Google Calendar rather than a separate application.

  • Freelancers
  • Small and mid-sized

SugarCRM

Best for

Best for mid-market sales teams that want quote and pipeline management with business process automation and built-in AI.

  • Small and mid-sized
  • Enterprise

Cataleo does not name a winner. Both statements come from the vendors themselves.

Full Comparison

Criterion Copper SugarCRM
Starting price lower value From $23 / seat / month Basic $23, Professional $59 and Business $99 per seat/month paid annually. Prices in US dollars, taxes and fees extra. From $59 / user / month Sugar Sell Standard, billed annually, with a 15-user minimum. Prices in US dollars. Sugar Market and Sugar Serve are priced on request.
Free trial Free trial available, no credit card required Not stated
API Yes, an API with an embedded integration SDK on every plan Yes, REST and SOAP APIs
Hosting Cloud (SaaS) Cloud (SaaS)
Contacts and companies Yes, contacts and companies in one place, with Google Contact sync Yes, account and contact management
Deal pipeline Yes, drag-and-drop deal pipelines you can configure Yes, lead, opportunity and pipeline management, with quote management
Email and calendar Yes, Gmail sync and Google Calendar sync, worked from inside Google Workspace Yes, mail and calendar integration from the Advanced edition up
Workflow automation Yes, recurring tasks and pipeline automations that trigger emails or reminders on stage changes Yes, business process management and Smart Guides
Reporting and forecasting Yes, custom reports that project revenue, identify trends and show team activity Yes, reporting and analytics, with predictive lead scoring
Integrations and API Yes, an API with an embedded integration SDK on every plan Yes, REST and SOAP APIs
AI features Yes Yes
Deployment Cloud (SaaS), Browser-based Cloud (SaaS), Browser-based
Support Chat, Community forum Not stated
Company size Freelancers, Small and mid-sized Small and mid-sized, Enterprise

Compare more tools

Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.

The short version

Key Differences

  • Starting price Copper From $23 / seat / month SugarCRM From $59 / user / month
  • Company size Copper Freelancers, Small and mid-sized SugarCRM Small and mid-sized, Enterprise
  • API Copper Yes, an API with an embedded integration SDK on every plan SugarCRM Yes, REST and SOAP APIs
  • Contacts and companies Copper Yes, contacts and companies in one place, with Google Contact sync SugarCRM Yes, account and contact management
  • Deal pipeline Copper Yes, drag-and-drop deal pipelines you can configure SugarCRM Yes, lead, opportunity and pipeline management, with quote management

Every line is one datapoint from the table above, picked automatically. Nothing here is written text.

The trade-offs

Strengths and Limitations

Copper

Strengths

  • Built for Google Workspace, run from inside Gmail and Google Calendar
  • Gmail, Calendar, Contacts and Drive sync plus a Chrome extension on every plan
  • Pipeline automations that trigger emails or reminders on stage changes
  • API with an embedded integration SDK on all tiers

Limitations

  • Contact limits on the lower plans (2,500 on Basic, 15,000 on Professional)
  • Centred on Google Workspace rather than a platform-neutral CRM

SugarCRM

Strengths

  • Quote management and business process automation built in
  • Sugar Intelligence adds predictive, generative and sentiment AI
  • Both REST and SOAP APIs

Limitations

  • A 15-user minimum on every Sugar Sell edition
  • Mail and calendar integration starts on the Advanced edition

Plans

Pricing

Copper

  • Basic $23 Per seat/month paid annually. Up to 2,500 contacts.
  • Professional $59 Per seat/month paid annually. Up to 15,000 contacts.
  • Business $99 Per seat/month paid annually. Unlimited contacts.
Visit site

SugarCRM

  • Sugar Sell Standard $59 Per user/month billed annually, 15-user minimum. Account and contact management, lead, opportunity, quote and pipeline management, business process management, reporting and mobility.
  • Sugar Sell Advanced $85 Per user/month billed annually. Adds mail and calendar integration, case and bug tracking, Sugar Intelligence, sales-i and Smart Guides.
  • Sugar Sell Premier $135 Per user/month billed annually. Adds geo mapping, Discover, double file and data storage, enhanced support and a LinkedIn connector.
Visit site

What users say

Review Scores · opens after launch

Copper

Ease of use
Not rated yet
User interface
Not rated yet
Onboarding
Not rated yet
Support and service
Not rated yet
Value for money
Not rated yet
Features
Not rated yet

No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.

SugarCRM

Ease of use
Not rated yet
User interface
Not rated yet
Onboarding
Not rated yet
Support and service
Not rated yet
Value for money
Not rated yet
Features
Not rated yet

No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.

Where this comes from

Where this comes from

Copper https://www.copper.com · checked against the official source on 2026-08-20

SugarCRM https://www.sugarcrm.com · checked against the official source on 2026-08-21

This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.