Best for
Best for small and mid-sized teams that want an all-in-one CRM and collaboration suite with flat per-plan pricing and the option to self-host.
- Freelancers
- Small and mid-sized
- Enterprise
CRM Comparison
Bitrix24 vs. Kommo
At a glance
At a glance
Best for
Best for sales teams whose deals are won in WhatsApp and Instagram rather than in an email thread.
- Small and mid-sized
- Enterprise
Cataleo does not name a winner. Both statements come from the vendors themselves.
Full Comparison
| Criterion | Bitrix24 | Kommo |
|---|---|---|
| Starting price | Free for up to 2 users; paid plans from $49 / month (flat) Paid plans are a flat rate per plan, not per user, billed annually. Basic includes 5 users at $49/month ($69 monthly), Standard 50 users at $99, Professional 100 users at $199, and Enterprise starts at $399 for 250 users. Prices are in US dollars. | lower value From $25 / user / month Billed every six months. Advanced is $35 and Pro $45 per user per month on the same terms; Enterprise is quoted by the vendor. |
| Free trial | Free plan for up to 2 users | 14-day trial with full access to all features and 10 GB storage, no credit card required |
| Users | 15 million+ organizations | Sold per user, from small sales teams to enterprise |
| API | Yes, REST API; the self-hosted edition ships with full source code and API | Yes, an API with developer tools for custom integrations |
| Languages | 16 | Not stated |
| Hosting | Cloud or self-hosted (on-premise) | Cloud (SaaS), with native iOS and Android apps |
| Contacts and companies | Yes, manage leads, contacts and companies with access permissions and roles | Leads and contacts with a full conversation history across every connected channel, audience segmentation and lead capture |
| Deal pipeline | Yes, deal pipelines on a Kanban board with multiple sales funnels | Board-style sales pipeline where leads move between stages, with AI-assisted movement and lead prioritisation |
| Email and calendar | Yes, built-in webmail, calendar, chat and video calls | Email and calendar synchronisation, plus a unified inbox covering WhatsApp, Instagram, Facebook, Telegram, TikTok and email, and automated appointment booking |
| Workflow automation | Yes, CRM rules and triggers, workflow automation and automated funnels | Salesbot, a no-code chatbot builder for repetitive work, plus an AI agent for FAQs and qualification, AI reply suggestions, conversation summaries and auto-generated follow-ups |
| Reporting and forecasting | Yes, sales funnel and performance analytics with BI Builder dashboards | Performance analytics covering ROI, lead quality and conversion |
| Integrations and API | Yes, REST API and third-party CRM integrations | Yes, API and developer tools for custom integrations, alongside the built-in messenger and email channels |
| AI features | No | stated Yes |
| Deployment | more entries Cloud (SaaS), Browser-based, On-premise | Cloud (SaaS), Browser-based |
| Support | Email helpdesk, Chat | Not stated |
| Onboarding | more entries Documentation and knowledge base, Video tutorials, Live online demos and webinars | Documentation and knowledge base |
| Company size | more entries Freelancers, Small and mid-sized, Enterprise | Small and mid-sized, Enterprise |
| Integrations | Not stated | WhatsApp, Instagram, Facebook, Telegram, TikTok |
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Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.
The short version
Key Differences
- Starting price Bitrix24 Free for up to 2 users; paid plans from $49 / month (flat) Kommo From $25 / user / month
- Free trial Bitrix24 Free plan for up to 2 users Kommo 14-day trial with full access to all features and 10 GB storage, no credit card required
- Deployment Bitrix24 Cloud (SaaS), Browser-based, On-premise Kommo Cloud (SaaS), Browser-based
- Company size Bitrix24 Freelancers, Small and mid-sized, Enterprise Kommo Small and mid-sized, Enterprise
- Hosting Bitrix24 Cloud or self-hosted (on-premise) Kommo Cloud (SaaS), with native iOS and Android apps
Every line is one datapoint from the table above, picked automatically. Nothing here is written text.
The trade-offs
Strengths and Limitations
Bitrix24
Strengths
- Flat per-plan pricing, not per user, so adding seats does not add cost within a plan
- Free plan, and a self-hosted (on-premise) edition with full source code
- All-in-one: CRM plus tasks, chat, video calls, documents and a contact center
- Available in 16 languages
Limitations
- The free plan is limited to 2 users
- The wide feature set makes it heavier to learn than a focused CRM
Kommo
Strengths
- One inbox for WhatsApp, Instagram, Facebook, Telegram, TikTok and email, tied to the deal record
- Salesbot builds qualification and booking flows without code
- Trial opens every feature for 14 days without a credit card
Limitations
- The published per-seat rates assume billing every six months
- Built around messaging, so a team selling mainly by email and phone gets less out of it
Plans
Pricing
Bitrix24
- Free $0 100% free for 1-2 users.
- Basic $49 Per month billed annually ($69 monthly). Includes 5 users.
- Standard $99 Per month billed annually ($144 monthly). Includes 50 users.
- Professional $199 Per month billed annually ($289 monthly). Includes 100 users.
- Enterprise $399 Starting price, per month billed annually ($579 monthly) for 250 users, scaling to larger user counts.
Kommo
- Base $25 Per user per month, billed every six months. Core CRM with AI basics.
- Advanced $35 Per user per month, billed every six months. Adds automation tools and further AI capabilities.
- Pro $45 Per user per month, billed every six months. Adds advanced AI automation and analytics.
- Enterprise Custom Quoted by the vendor, with premium support.
What users say
Review Scores · opens after launch
Bitrix24
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Kommo
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Where this comes from
Where this comes from
Bitrix24 https://www.bitrix24.com · checked against the official source on 2026-08-19
Kommo https://www.kommo.com · checked against the official source on 2026-09-11
This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.