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CRM Comparison

Bitrix24 vs. Vtiger

At a glance

At a glance

Bitrix24

Best for

Best for small and mid-sized teams that want an all-in-one CRM and collaboration suite with flat per-plan pricing and the option to self-host.

  • Freelancers
  • Small and mid-sized
  • Enterprise

Vtiger

Best for

Best for growing teams that want sales, marketing and support in one CRM rather than separate tools, with the option to self-host.

  • Small and mid-sized
  • Enterprise

Cataleo does not name a winner. Both statements come from the vendors themselves.

Full Comparison

Criterion Bitrix24 Vtiger
Starting price Free for up to 2 users; paid plans from $49 / month (flat) Paid plans are a flat rate per plan, not per user, billed annually. Basic includes 5 users at $49/month ($69 monthly), Standard 50 users at $99, Professional 100 users at $199, and Enterprise starts at $399 for 250 users. Prices are in US dollars. lower value From $12 / user / month Standard user, billed annually; a free One Pilot plan and lower single-app-user rates are also available.
Free trial Free plan for up to 2 users Free One Pilot plan, plus a 15-day trial with no credit card required
Users 15 million+ organizations Not stated
API Yes, REST API; the self-hosted edition ships with full source code and API Yes, integrations with more than 500 apps including Google, Microsoft, Zapier and telephony
Languages 16 Not stated
Hosting Cloud or self-hosted (on-premise) Cloud (SaaS); open-source edition available for self-hosting
Contacts and companies Yes, manage leads, contacts and companies with access permissions and roles Yes, contact and organisation records with a 360-degree One View across sales, marketing and support
Deal pipeline Yes, deal pipelines on a Kanban board with multiple sales funnels Yes, a visual sales pipeline with deal management, lead auto-assignment and deal playbooks
Email and calendar Yes, built-in webmail, calendar, chat and video calls Yes, email, calendar and telephony integration with Google and Microsoft
Workflow automation Yes, CRM rules and triggers, workflow automation and automated funnels Yes, sales and marketing automation, with a process designer on higher plans
Reporting and forecasting Yes, sales funnel and performance analytics with BI Builder dashboards Yes, analytics and reporting with sales forecasting and Calculus AI insights
Integrations and API Yes, REST API and third-party CRM integrations Yes, integrations with more than 500 apps including Google, Microsoft, Zapier and telephony
AI features No stated Yes
Deployment Cloud (SaaS), Browser-based, On-premise Cloud (SaaS), Browser-based, On-premise
Support Email helpdesk, Chat Not stated
Onboarding Documentation and knowledge base, Video tutorials, Live online demos and webinars Not stated
Company size more entries Freelancers, Small and mid-sized, Enterprise Small and mid-sized, Enterprise
Integrations Not stated Google Workspace, Microsoft 365, Zapier

Compare more tools

Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.

The short version

Key Differences

  • Starting price Bitrix24 Free for up to 2 users; paid plans from $49 / month (flat) Vtiger From $12 / user / month
  • Free trial Bitrix24 Free plan for up to 2 users Vtiger Free One Pilot plan, plus a 15-day trial with no credit card required
  • Company size Bitrix24 Freelancers, Small and mid-sized, Enterprise Vtiger Small and mid-sized, Enterprise
  • Hosting Bitrix24 Cloud or self-hosted (on-premise) Vtiger Cloud (SaaS); open-source edition available for self-hosting
  • AI features Bitrix24 No Vtiger Yes

Every line is one datapoint from the table above, picked automatically. Nothing here is written text.

The trade-offs

Strengths and Limitations

Bitrix24

Strengths

  • Flat per-plan pricing, not per user, so adding seats does not add cost within a plan
  • Free plan, and a self-hosted (on-premise) edition with full source code
  • All-in-one: CRM plus tasks, chat, video calls, documents and a contact center
  • Available in 16 languages

Limitations

  • The free plan is limited to 2 users
  • The wide feature set makes it heavier to learn than a focused CRM

Vtiger

Strengths

  • All-in-one platform covering sales, marketing and help desk in one place
  • One View gives a 360-degree record of each customer
  • Calculus AI adds predictive and generative AI across the tiers
  • Cloud service and a self-hosted open-source edition
  • More than 500 integrations including Google, Microsoft and Zapier

Limitations

  • The breadth of modules can be more than a small sales-only team needs
  • Generative and predictive AI designers are reserved for the top One AI plan

Plans

Pricing

Bitrix24

  • Free $0 100% free for 1-2 users.
  • Basic $49 Per month billed annually ($69 monthly). Includes 5 users.
  • Standard $99 Per month billed annually ($144 monthly). Includes 50 users.
  • Professional $199 Per month billed annually ($289 monthly). Includes 100 users.
  • Enterprise $399 Starting price, per month billed annually ($579 monthly) for 250 users, scaling to larger user counts.
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Vtiger

  • One Pilot Free Free plan for up to 10 users and 3,000 records, with lead and contact management, a sales pipeline, help desk and a mobile app.
  • One Growth $12 / user / month Standard user, billed annually. Adds AI features, lead auto-assignment, deal playbooks, a customer portal and invoicing.
  • One Professional $30 / user / month Standard user, billed annually. Adds advanced sales automation, lead scoring, forecasting, social ticketing, live chat and a process designer.
  • One Enterprise $42 / user / month Standard user, billed annually. Adds multi-currency support, internal and work-order ticketing, automated time tracking and project templates.
  • One AI $50 / user / month Standard user, billed annually. Adds built-in AI, a voice assistant integration and generative and predictive AI designers.
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What users say

Review Scores · opens after launch

Bitrix24

Ease of use
Not rated yet
User interface
Not rated yet
Onboarding
Not rated yet
Support and service
Not rated yet
Value for money
Not rated yet
Features
Not rated yet

No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.

Vtiger

Ease of use
Not rated yet
User interface
Not rated yet
Onboarding
Not rated yet
Support and service
Not rated yet
Value for money
Not rated yet
Features
Not rated yet

No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.

Where this comes from

Where this comes from

Bitrix24 https://www.bitrix24.com · checked against the official source on 2026-08-19

Vtiger https://www.vtiger.com · checked against the official source on 2026-08-21

This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.