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CRM Comparison

Bigin by Zoho CRM vs. Nutshell

At a glance

At a glance

Bigin by Zoho CRM

Best for

Best for small teams moving off spreadsheets who want a pipeline-first CRM at a low per-user price, with a free plan to start on.

  • Freelancers
  • Small and mid-sized

Nutshell

Best for

Best for small business sales and marketing teams that want an easy-to-use CRM with pipelines, email sync and built-in AI, without seat minimums.

  • Freelancers
  • Small and mid-sized
  • Enterprise

Cataleo does not name a winner. Both statements come from the vendors themselves.

Full Comparison

Criterion Bigin by Zoho CRM Nutshell
Starting price Free tier; Express from US$9 / user / month Billed yearly the rates fall to 7 US dollars for Express, 12 for Premier and 18 for Bigin 360 per user per month, saving up to 35 percent. The Free plan is a single user. No forced contracts, with a money-back guarantee within 30 days on monthly plans and 45 days on annual. lower value From $7 / user / month Foundation plan billed annually; $13 per user/month billed monthly. Prices in US dollars.
Free trial 15-day free trial, no credit card required 14-day free trial, no credit card required
API Yes, APIs on every plan including Free Yes, a developer API
Hosting Cloud (SaaS) Cloud (SaaS)
Contacts and companies Yes, a 360-degree contact record holding every conversation and follow-up, with record limits from 500 on Free to 1 million on Bigin 360 Yes, contact and company management with unlimited contacts and storage, plus PeopleIQ contact enrichment
Deal pipeline Yes, customisable team pipelines for different operations and departments: 1 on Free, 3 on Express, 5 on Premier and 15 on Bigin 360 Yes, custom pipelines with multiple views; more custom pipelines on the higher plans
Email and calendar Yes, email, phone calls, WhatsApp and social messages against the customer record, with Google Workspace and Microsoft 365 integration; mass email from Express upward Yes, email and calendar sync for Gmail, Office 365 and Outlook
Workflow automation Yes, workflow automation that triggers email sequences, schedules actions and assigns tasks: 3 automations on Free, 30 on Express, 50 advanced on Premier and 100 on Bigin 360 Yes, sales automation and personal email sequences
Reporting and forecasting Yes, smart analytics dashboards covering sales metrics, customer tracking and campaign performance Yes, reporting and analytics, from activity reports up to advanced reporting on the higher plans
Integrations and API Yes, APIs on every plan including Free, with QuickBooks, Zoho Books, Google Workspace, Microsoft 365, Shopify, PayPal and social ad platform integrations plus 2,000 or more apps through Zapier Yes, a developer API
AI features Yes Yes
Deployment Cloud (SaaS), Browser-based Cloud (SaaS), Browser-based
Support Not stated Email helpdesk, Chat, Phone
Company size Freelancers, Small and mid-sized more entries Freelancers, Small and mid-sized, Enterprise
Integrations more entries QuickBooks, Zoho Books, Google Workspace, Microsoft 365, Shopify, PayPal, Zapier Gmail, Outlook, Office 365, Slack, QuickBooks, Zapier

Compare more tools

Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.

The short version

Key Differences

  • Starting price Bigin by Zoho CRM Free tier; Express from US$9 / user / month Nutshell From $7 / user / month
  • Free trial Bigin by Zoho CRM 15-day free trial, no credit card required Nutshell 14-day free trial, no credit card required
  • Company size Bigin by Zoho CRM Freelancers, Small and mid-sized Nutshell Freelancers, Small and mid-sized, Enterprise
  • API Bigin by Zoho CRM Yes, APIs on every plan including Free Nutshell Yes, a developer API
  • Contacts and companies Bigin by Zoho CRM Yes, a 360-degree contact record holding every conversation and follow-up, with record limits from 500 on Free to 1 million on Bigin 360 Nutshell Yes, contact and company management with unlimited contacts and storage, plus PeopleIQ contact enrichment

Every line is one datapoint from the table above, picked automatically. Nothing here is written text.

The trade-offs

Strengths and Limitations

Bigin by Zoho CRM

Strengths

  • Perpetually free single-user plan with pipeline, contacts, built-in phone and API access
  • Paid plans start at 7 US dollars per user per month billed yearly
  • Zia AI for email drafting, summaries, cross-sell and churn analysis at no extra subscription
  • No forced contracts, with a 30 or 45 day money-back guarantee

Limitations

  • Plans meter pipelines, records and automations, so growth runs into capacity limits
  • Aimed at businesses of roughly 1 to 20 people rather than larger sales organisations
  • Much of the integration value assumes the wider Zoho estate

Nutshell

Strengths

  • Unlimited contacts and storage on every plan
  • Email and calendar sync for Gmail, Office 365 and Outlook
  • Generative AI and AI agents included, with a monthly allowance of AI outcomes on every plan
  • Free live chat and email support on all plans, with no seat minimum or maximum

Limitations

  • Custom pipelines and advanced reporting are reserved for the higher plans
  • Phone support is limited to the Enterprise plan

Plans

Pricing

Bigin by Zoho CRM

  • Free US$0 Single user. One pipeline, 500 records, basic contact management, 3 automations, built-in phone and APIs. No credit card required.
  • Express US$9 Per user per month, or 7 US dollars billed yearly. Adds 3 team pipelines, 50,000 records, 30 automations, email and WhatsApp integration, mass emails and 10 custom fields per module.
  • Premier US$15 Per user per month, or 12 US dollars billed yearly. Adds 5 team pipelines, 100,000 records, 50 advanced automations, advanced field types, 25 custom fields, data enrichment and 1,000 AI credits per month.
  • Bigin 360 US$21 Per user per month, or 18 US dollars billed yearly. Adds 15 team pipelines, 1 million records, 100 automations, 5 GB file storage, 50 custom fields, 1,000 mass emails per day and 3,000 AI credits per month.
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Nutshell

  • Foundation $7 Per user/month billed annually ($13 monthly). Unlimited contacts and storage, email and calendar sync, and 10 AI outcomes per month.
  • Growth $18 Per user/month billed annually ($25 monthly). Adds activity reports, sales quotas, lead assignment rules and 20 AI outcomes.
  • Pro $35 Per user/month billed annually ($42 monthly). Adds 5 custom pipelines, advanced reporting, sales automation and 40 AI outcomes.
  • Business $51 Per user/month billed annually ($59 monthly). Adds 10 custom pipelines, audit logs and 100 AI outcomes.
  • Enterprise $69 Per user/month billed annually ($79 monthly). Adds unlimited pipelines and custom fields, enterprise SSO, SQL data access, phone support and 150 AI outcomes.
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What users say

Review Scores · opens after launch

Bigin by Zoho CRM

Ease of use
Not rated yet
User interface
Not rated yet
Onboarding
Not rated yet
Support and service
Not rated yet
Value for money
Not rated yet
Features
Not rated yet

No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.

Nutshell

Ease of use
Not rated yet
User interface
Not rated yet
Onboarding
Not rated yet
Support and service
Not rated yet
Value for money
Not rated yet
Features
Not rated yet

No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.

Where this comes from

Where this comes from

Bigin by Zoho CRM https://www.bigin.com · checked against the official source on 2026-09-11

Nutshell https://www.nutshell.com · checked against the official source on 2026-08-21

This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.