Best for
Best for mid-market and enterprise teams whose sales, marketing or service processes need reshaping rather than configuring, and who want that done on the same platform the CRM runs on.
- Small and mid-sized
- Enterprise
CRM Comparison
Creatio vs. SuiteCRM
At a glance
At a glance
Best for
Best for teams that want a full-featured CRM on their own server, with the option to buy hosting, support and a warranty from the vendor.
- Small and mid-sized
- Enterprise
Cataleo does not name a winner. Both statements come from the vendors themselves.
Full Comparison
| Criterion | Creatio | SuiteCRM |
|---|---|---|
| Starting price | Not stated | Free (self-hosted); managed hosting from £50 / month The software is a free AGPLv3 download and you pay only for your own infrastructure. SuiteCRM Ltd sells fully managed hosting from £50 a month, standard support at £1,200 for ten hours a year, SuiteASSURED from £3,350 a year and implementation from £2,520 as a one-off. |
| Free trial | Not stated | Free download, plus a free trial of SuiteCRM Hosted and a demo |
| API | Yes, OData 4 and OData 3 REST services plus DataService for custom payloads | Yes, a V8 REST API, with legacy V4.1 REST and SOAP kept for backwards compatibility |
| Languages | Not stated | More than 60, per the vendor |
| Hosting | Cloud (Creatio Cloud) or on-site | Self-hosted on your own server (PHP 8.1 to 8.4 with MySQL, MariaDB or MSSQL), or fully managed hosting from SuiteCRM Ltd |
| Contacts and companies | Yes, a central contact and account database shared by the Sales, Marketing and Service products, intended as a single view of the customer | Yes, Leads, Accounts, Contacts and Targets in a 360-degree view of each customer, with a no-code Configuration Studio for custom fields, layouts and new modules |
| Deal pipeline | Yes, lead and opportunity tracking with pipeline management in the Sales product, plus AI lead scoring | Yes, Opportunities with customisable sales processes, carried through to Quotes, Invoices and Contracts |
| Email and calendar | Yes, email over IMAP and SMTP, and Google mail, calendar and contacts synchronisation | Yes, an email module with templates, shared and personal calendars, and calls, meetings, tasks and notes |
| Workflow automation | Yes, workflow automation for follow-ups, data entry and approvals across all three products, built on the no-code platform; the Growth plan caps business process execution at 50,000 elements per month | Yes, workflow automation that fires actions once set conditions are met, including on case management |
| Reporting and forecasting | Yes, revenue forecasting in the Sales product, with AI-driven analytics and predictive scoring | Yes, a reporting module for real-time custom reports and scheduled reports, plus dashboards assembled from dashlets |
| Integrations and API | Yes, OData 4 and OData 3 REST services and a DataService for custom data, plus telephony connectors for Webitel, Asterisk, Cisco Finesse, TAPI, CallWay, Infinity and Avaya. The Growth plan caps OData calls at 10,000 per day per full user licence | Yes, a V8 REST API, with the legacy V4.1 REST and SOAP endpoints kept for backwards compatibility |
| AI features | stated Yes | No |
| Deployment | Cloud (SaaS), Browser-based, On-premise | Cloud (SaaS), Browser-based, On-premise |
| Support | Not stated | Community forum |
| Onboarding | Documentation and knowledge base | more entries Documentation and knowledge base, Personal consulting |
| Company size | Small and mid-sized, Enterprise | Small and mid-sized, Enterprise |
| Integrations | Google Mail, Google Calendar, Google Contacts, Webitel, Asterisk, Cisco Finesse, TAPI, CallWay, Infinity, Avaya | Not stated |
Add a tool
Adds a column to the table, from the tools in this category.
Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.
The short version
Key Differences
- Hosting Creatio Cloud (Creatio Cloud) or on-site SuiteCRM Self-hosted on your own server (PHP 8.1 to 8.4 with MySQL, MariaDB or MSSQL), or fully managed hosting from SuiteCRM Ltd
- AI features Creatio Yes SuiteCRM No
- API Creatio Yes, OData 4 and OData 3 REST services plus DataService for custom payloads SuiteCRM Yes, a V8 REST API, with legacy V4.1 REST and SOAP kept for backwards compatibility
- Contacts and companies Creatio Yes, a central contact and account database shared by the Sales, Marketing and Service products, intended as a single view of the customer SuiteCRM Yes, Leads, Accounts, Contacts and Targets in a 360-degree view of each customer, with a no-code Configuration Studio for custom fields, layouts and new modules
- Deal pipeline Creatio Yes, lead and opportunity tracking with pipeline management in the Sales product, plus AI lead scoring SuiteCRM Yes, Opportunities with customisable sales processes, carried through to Quotes, Invoices and Contracts
Every line is one datapoint from the table above, picked automatically. Nothing here is written text.
The trade-offs
Strengths and Limitations
Creatio
Strengths
- Sales, marketing and service on one platform with a shared contact and account database
- No-code platform underneath, so the data model and workflows can be extended without a development project
- Runs in Creatio Cloud or on-site
- OData 4 and OData 3 REST services, plus connectors for seven telephony systems
- AI lead scoring, sentiment analysis, case routing and agents that draft proposals and marketing content
Limitations
- The Growth plan carries hard resource caps: 50,000 business process elements per month, 10,000 daily OData calls per full user licence and 50 roles
- Single sign-on requires the Enterprise plan or above
- Unlimited is quoted against the size of the organisation rather than per seat, so plans are not directly comparable
- Prices are not published on a page that can be read without the interactive calculator
SuiteCRM
Strengths
- Free and open source under AGPLv3, with no per-user licence fee
- Broad module set covering sales, campaigns, cases, knowledge base, projects, a customer portal and surveys
- Configuration Studio adds fields, layouts and whole modules without code
- Managed hosting, support hours and the SuiteASSURED warranty are available from the vendor
- More than 60 languages, and the vendor states ISO 9001 and ISO 27001 certification
Limitations
- Self-hosting means running PHP and database updates, backups and security yourself
- The repository states that SuiteCRM 8 is not yet as feature complete as the mature 7 series
- Paid support is bought in blocks of hours rather than included with the free download
Plans
Pricing
Creatio
- Growth Not stated Per-user platform plan. Capped at 50,000 business process elements per month, 10,000 OData API calls per day per full user licence and 50 organisational or functional roles.
- Enterprise Not stated Per-user platform plan. Adds single sign-on and raises or removes the Growth resource caps.
- Unlimited Not stated Priced by the scale of the organisation rather than per seat. Unlimited users, custom agents, applications, workflows, custom objects and API calls, with all CRM products included.
SuiteCRM
- Self-hosted Free A free open-source download under AGPLv3; you pay only for your own infrastructure.
- Fully managed hosting From £50 Per month. Hosting, security, updates, backups and support from SuiteCRM Ltd.
- Standard Support £1,200 Ten support hours a year, with 20 percent off when bought with fully managed hosting.
- SuiteASSURED From £3,350 Per year for ten care hours. Adds a warranty, legal indemnities, priority support and compliance features.
What users say
Review Scores · opens after launch
Creatio
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
SuiteCRM
- Ease of use
- Not rated yet
- User interface
- Not rated yet
- Onboarding
- Not rated yet
- Support and service
- Not rated yet
- Value for money
- Not rated yet
- Features
- Not rated yet
No reviews yet. Be the first to review this tool. Every review is checked for fairness before it appears, and the vendor cannot have one removed.
Where this comes from
Where this comes from
Creatio https://www.creatio.com · checked against the official source on 2026-09-07
SuiteCRM https://suitecrm.com · checked against the official source on 2026-09-14
This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.