CRM Comparison

Creatio vs. SuiteCRM

At a glance

Best for

Best for mid-market and enterprise teams whose sales, marketing or service processes need reshaping rather than configuring, and who want that done on the same platform the CRM runs on.

Small and mid-sized
Enterprise

SuiteCRM

Best for

Best for teams that want a full-featured CRM on their own server, with the option to buy hosting, support and a warranty from the vendor.

Small and mid-sized
Enterprise

Cataleo does not name a winner. Both statements come from the vendors themselves.

Full Comparison

Criterion	Creatio	SuiteCRM
Starting price	Not stated	Free (self-hosted); managed hosting from £50 / month The software is a free AGPLv3 download and you pay only for your own infrastructure. SuiteCRM Ltd sells fully managed hosting from £50 a month, standard support at £1,200 for ten hours a year, SuiteASSURED from £3,350 a year and implementation from £2,520 as a one-off.
Free trial	Not stated	Free download, plus a free trial of SuiteCRM Hosted and a demo
API	Yes, OData 4 and OData 3 REST services plus DataService for custom payloads	Yes, a V8 REST API, with legacy V4.1 REST and SOAP kept for backwards compatibility
Languages	Not stated	More than 60, per the vendor
Hosting	Cloud (Creatio Cloud) or on-site	Self-hosted on your own server (PHP 8.1 to 8.4 with MySQL, MariaDB or MSSQL), or fully managed hosting from SuiteCRM Ltd
Contacts and companies	Yes, a central contact and account database shared by the Sales, Marketing and Service products, intended as a single view of the customer	Yes, Leads, Accounts, Contacts and Targets in a 360-degree view of each customer, with a no-code Configuration Studio for custom fields, layouts and new modules
Deal pipeline	Yes, lead and opportunity tracking with pipeline management in the Sales product, plus AI lead scoring	Yes, Opportunities with customisable sales processes, carried through to Quotes, Invoices and Contracts
Email and calendar	Yes, email over IMAP and SMTP, and Google mail, calendar and contacts synchronisation	Yes, an email module with templates, shared and personal calendars, and calls, meetings, tasks and notes
Workflow automation	Yes, workflow automation for follow-ups, data entry and approvals across all three products, built on the no-code platform; the Growth plan caps business process execution at 50,000 elements per month	Yes, workflow automation that fires actions once set conditions are met, including on case management
Reporting and forecasting	Yes, revenue forecasting in the Sales product, with AI-driven analytics and predictive scoring	Yes, a reporting module for real-time custom reports and scheduled reports, plus dashboards assembled from dashlets
Integrations and API	Yes, OData 4 and OData 3 REST services and a DataService for custom data, plus telephony connectors for Webitel, Asterisk, Cisco Finesse, TAPI, CallWay, Infinity and Avaya. The Growth plan caps OData calls at 10,000 per day per full user licence	Yes, a V8 REST API, with the legacy V4.1 REST and SOAP endpoints kept for backwards compatibility
AI features	stated Yes	No
Deployment	Cloud (SaaS), Browser-based, On-premise	Cloud (SaaS), Browser-based, On-premise
Support	more entries Email helpdesk, Phone, Community forum	Community forum
Onboarding	more entries Documentation and knowledge base, Video tutorials, Guided onboarding, Live online demos and webinars, On-site training	Documentation and knowledge base, Personal consulting
Company size	Small and mid-sized, Enterprise	Small and mid-sized, Enterprise
Integrations	Google Mail, Google Calendar, Google Contacts, Webitel, Asterisk, Cisco Finesse, TAPI, CallWay, Infinity, Avaya	Not stated

Compare more tools

Row where the values differ The small markers point at the lower number, the longer list or the stated feature. They describe the data, they are not a verdict.

The short version

Key Differences

Hosting Creatio Cloud (Creatio Cloud) or on-site SuiteCRM Self-hosted on your own server (PHP 8.1 to 8.4 with MySQL, MariaDB or MSSQL), or fully managed hosting from SuiteCRM Ltd
Support Creatio Email helpdesk, Phone, Community forum SuiteCRM Community forum
AI features Creatio Yes SuiteCRM No
API Creatio Yes, OData 4 and OData 3 REST services plus DataService for custom payloads SuiteCRM Yes, a V8 REST API, with legacy V4.1 REST and SOAP kept for backwards compatibility
Contacts and companies Creatio Yes, a central contact and account database shared by the Sales, Marketing and Service products, intended as a single view of the customer SuiteCRM Yes, Leads, Accounts, Contacts and Targets in a 360-degree view of each customer, with a no-code Configuration Studio for custom fields, layouts and new modules

Every line is one datapoint from the table above, picked automatically. Nothing here is written text.

The trade-offs

Strengths and Limitations

Creatio

Strengths

Sales, marketing and service on one platform with a shared contact and account database
No-code platform underneath, so the data model and workflows can be extended without a development project
Runs in Creatio Cloud or on-site
OData 4 and OData 3 REST services, plus connectors for seven telephony systems
AI lead scoring, sentiment analysis, case routing and agents that draft proposals and marketing content

Limitations

The Growth plan carries hard resource caps: 50,000 business process elements per month, 10,000 daily OData calls per full user licence and 50 roles
Single sign-on requires the Enterprise plan or above
Unlimited is quoted against the size of the organisation rather than per seat, so plans are not directly comparable
Prices are not published on a page that can be read without the interactive calculator
Phone support and onboarding need the paid Business or Premium support plan, charged at 10 or 20 percent of the subscription

SuiteCRM

Strengths

Free and open source under AGPLv3, with no per-user licence fee
Broad module set covering sales, campaigns, cases, knowledge base, projects, a customer portal and surveys
Configuration Studio adds fields, layouts and whole modules without code
Managed hosting, support hours and the SuiteASSURED warranty are available from the vendor
More than 60 languages, and the vendor states ISO 9001 and ISO 27001 certification

Limitations

Self-hosting means running PHP and database updates, backups and security yourself
The repository states that SuiteCRM 8 is not yet as feature complete as the mature 7 series
Paid support is bought in blocks of hours rather than included with the free download

Plans

Pricing

Creatio

Growth Not stated Per-user platform plan. Capped at 50,000 business process elements per month, 10,000 OData API calls per day per full user licence and 50 organisational or functional roles.
Enterprise Not stated Per-user platform plan. Adds single sign-on and raises or removes the Growth resource caps.
Unlimited Not stated Priced by the scale of the organisation rather than per seat. Unlimited users, custom agents, applications, workflows, custom objects and API calls, with all CRM products included.

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SuiteCRM

Self-hosted Free A free open-source download under AGPLv3; you pay only for your own infrastructure.
Fully managed hosting From £50 Per month. Hosting, security, updates, backups and support from SuiteCRM Ltd.
Standard Support £1,200 Ten support hours a year, with 20 percent off when bought with fully managed hosting.
SuiteASSURED From £3,350 Per year for ten care hours. Adds a warranty, legal indemnities, priority support and compliance features.

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What users say

Review Scores · opens after launch

Creatio

Ease of use: Not rated yet
User interface: Not rated yet
Onboarding: Not rated yet
Support and service: Not rated yet
Value for money: Not rated yet
Features: Not rated yet

No reviews yet. Nothing has been published here yet, and no score is shown. How a review is checked before it appears is described below.

SuiteCRM

Ease of use: Not rated yet
User interface: Not rated yet
Onboarding: Not rated yet
Support and service: Not rated yet
Value for money: Not rated yet
Features: Not rated yet

No reviews yet. Nothing has been published here yet, and no score is shown. How a review is checked before it appears is described below.

How we check reviews

Reviews are not published yet. The form on a tool's page works and reaches us, but nothing from it appears on this site, so no score here is based on a review. The rules below are the ones that will apply once reviews go live.

Every review is read by a person before it appears. We require a working email address and use it to come back to the author, so a review has a reachable sender rather than being anonymous. We publish positive and negative reviews alike, we pay nothing and offer nothing for a review, and we accept none that was bought or incentivised.

What we cannot do is verify a purchase. There is no shop here and no account, so whether the author really used the tool rests on what they tell us, plus the plausibility of what they write. We say so rather than implying a check that does not exist.

A vendor cannot have a review removed, cannot buy one, and cannot have one changed. Paid placement and a paid listing have no effect on which reviews appear or on any score.

Where this comes from

Creatio https://www.creatio.com · checked against the official source on 2026-09-07

SuiteCRM https://suitecrm.com · checked against the official source on 2026-09-14

This table lists factual criteria taken from information the vendors publish themselves. For how we put it together, see the methodology.