Khoros

AI features

Both products are AI-native: Iris AI creates content and summarises listening data with sentiment analysis, and Aurora AI moderates communities and synthesises answers into knowledge.

Enterprise social management and branded communities on one AI layer, with listening across 187 languages.

Starting price: Price on request
API: Yes, a public developer portal documenting APIs for Communities (including LiQL and FreeMarker), Care, Marketing and Flow; Aurora Communities adds GraphQL alongside REST
Languages: Social listening covers 187 languages

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Overview

Khoros sells two AI-native products on a shared intelligence layer. Iris AI is the social media management side: campaign planning, scheduling across the major networks, multi-level approvals, AI-assisted content creation, a unified inbox with queues and smart routing, and social listening across billions of sources in 187 languages. Aurora AI is the community side, with automated moderation, knowledge synthesis and community analytics. The enterprise governance is where the platform spends its detail: role-based access control, centralised audit logs, single sign-on and compliance policies, and Khoros publishes no price list.

Our take

Khoros suits an organisation where social and a branded customer community are the same programme rather than two teams, because the shared intelligence layer under both is the argument for buying them together, and buying only one of them gives most of that away. The governance depth is the other reason it appears on enterprise shortlists and the reason it is heavy for anyone smaller: audit logs, SSO and role-based permissions matter when hundreds of people touch the accounts and are overhead when five do. Budget for a sales-led evaluation, since nothing about the price is public.

Key Facts

Category	Social Media Management
Starting price	Price on request Khoros publishes no price list and has no public pricing page. Evaluation runs through sales.
API	Yes, a public developer portal documenting APIs for Communities (including LiQL and FreeMarker), Care, Marketing and Flow; Aurora Communities adds GraphQL alongside REST
Languages	Social listening covers 187 languages
Hosting	Cloud (SaaS)

Screenshots

Placeholders. They are replaced as soon as the vendor sends material, and both open the same short form.

Features

Networks covered: Facebook, Instagram, X, LinkedIn, TikTok, YouTube and Pinterest, plus messaging platforms and review sites
Scheduling and calendar: Yes, campaign planning and cross-channel scheduling on shared calendars, with AI-assisted content creation
Engagement inbox: Yes, inbound messages centralised into unified queues with smart routing at enterprise scale
Analytics and reporting: Yes, unified dashboards covering publishing, listening and service performance, with sentiment and team productivity metrics
Approval and collaboration: Yes, multi-level approval processes, role-based access control, centralised audit logs, single sign-on and compliance policies
Social listening: Yes, monitoring across billions of sources in 187 languages, with AI summary generation and sentiment analysis
Integrations and API: Yes, documented on a public developer portal: Communities platform APIs with LiQL and FreeMarker, Care APIs for messaging and analytics reporting, a Marketing Conversations API, and Flow APIs for bots and workflow automation; Aurora Communities adds GraphQL

Integrations

Salesforce
SAP
Microsoft Dynamics
Zendesk
Oracle Service Cloud

Deployment and Support

Deployment: Cloud (SaaS)
Browser-based
Support: Email helpdesk
Community forum
Onboarding: Documentation and knowledge base
Personal consulting
Company size: Enterprise

Pros and Cons

Strengths

Social management and branded communities run on one shared intelligence layer
Listening covers billions of sources in 187 languages
Enterprise governance is built in: role-based access, centralised audit logs, SSO and compliance policies
Public developer portal documents APIs per product, including GraphQL for Aurora Communities
Multi-level approvals suit large teams where posts pass through several hands

Limitations

No published price and no public pricing page; every evaluation runs through sales
Aimed at enterprise scale, so the governance layer is overhead for a small team
Buying only the social side leaves the shared intelligence layer with the communities half unused

Pricing

Enterprise

Not stated

No price is published and there is no public pricing page. Quoted through sales.

Alternatives and Comparisons

What users say

Reviews

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Last verified: 2026-09-06

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